Covid-19

Jongor Hire remains open for business and we are still able to support you during the Coronavirus pandemic. We have conducted the appropriate risk assessments to ensure that our staff and customers remain safe whilst undertaking work.

Here are the answers to some of the most common questions:

Are you still able to deliver?
Yes, we deliver throughout the UK.

What products do you offer to help with social distancing?
Our blog post on Managing Social Distance in Foodservice Areas has a range of products that can help you continue your operations.

Do you still offer 24/7 support?
Always. We have a support team who can talk you though solutions over the phone or attend a site to fix the problem.

Can your staff be tested for coronavirus prior to arriving to my site?
Yes. Using an occupational health clinic partner, we can test our staff using lateral flow antigen tests before they attend your site. This will normally be carried out the day before attending site, in a clinic environment, and certification will be carried with our crew or can be sent to you before their arrival. There is an additional charge for this.

Is it possible to arrange a contactless delivery?
Of course. Please request this when placing your order.

How do you ensure your products are cleaned thoroughly?
We use certified cleaning chemicals to clean our equipment and stock is held for a minimum of 48 hours before delivering to the next customer. Our staff are trained and with the appropriate risk assessments carried out.

Are you able to deliver to hospitals and high-risk areas?
Yes. Our team are trained and equipped to operate in these areas, carrying the correct PPE with them.

Are you accepting new customers during this time?
We always like to make new connections and offer our services wherever we can help. We do require payment in advance and our helpful team will be able to take you through any questions you may have about our products.

Can we purchase equipment from you instead of hire?
We sell equipment too, both new and second hand. Just ask.

What if I want to extend my hire?
That’s no problem. Get in touch and we can discuss more suitable dates with you and extend your hire period.

Can I cancel an order due to coronavirus?
We are offering improved cancellation terms in 2021, as we understand it may not go as planned. We will only charge for costs incurred if you have to cancel your order at the last minute. Ask us for more information when you order.

Still have a question? Please get in touch.

"I cannot praise Jongor highly enough for the support they provided. Everyone I deal with: transport, technical staff or the office team, are all professional and pro-active. It is a pleasure to do business with them. " - Nancy Mollett, The Celtic Manor Resort
"Your service, flexibility and intimate knowledge of our events business are a credit to the team. Without Jongor our events would just not happen." - Jeremy Wood, Absolute Taste
"The star asset of their operation was their onsite delivery - no ask was ever too big and no challenge was ever too much. All the equipment arrived in spotless condition and we had no equipment break down." - Sarah May, Brand Events
"Jongor are just the best for quality, customer service and delivery." - Robert Goves, Relish Events
"Their products are delivered promptly and always in brilliant condition. Every single staff member is always polite, professional and helpful. Their prices are competitive and I would recommend them to anyone." - Lorna Hendey, Amadeus Food
"As usual, Jongor were fantastic." - David Wright, Private Hire
"Well done team Jongor, you have a winning formula. " - Peter Curtis-Smith, Fosters Events
"Excellent service all round, they were available to discuss and make arrangements during the weekend, efficient and professional in their approach." - Wayne Hadley, Private Hire
"I would give Jongor five stars!!!" - Katie Clark, Blue Apple Catering